Privacy policy

Last updated: March 18, 2026

Your Privacy Matters

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit or shop from Story Seed Press.

By using our website and services, you agree to the terms outlined below.

Personal Information We Collect

We collect information to provide you with a smooth, personalized shopping experience.

This may include:

  • Contact details: name, email address, phone number, billing and shipping address

  • Order information: items purchased, cart activity, transactions, returns

  • Account details: login information, preferences, saved items

  • Device & usage data: IP address, browser type, pages visited, interactions

  • Communications: messages you send us (support, inquiries, etc.)

How We Collect Your Information

We collect information:

  • Directly from you (checkout, account creation, forms, emails)

  • Automatically through cookies and site tracking

  • From service providers (like Shopify and payment processors)

Why We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Recommend books and products you’ll love

  • Improve your experience on our website

  • Send updates, offers, and new releases (if you’ve opted in)

  • Prevent fraud and keep our store secure

We only collect what we need to serve you better.

Marketing & Email Communications

If you choose to subscribe (through our website, checkout, or promotions), we may send you:

  • New book releases and announcements

  • Exclusive offers and discounts

  • Early access to launches and collections

  • Behind-the-scenes updates

You can unsubscribe at any time using the link in any email.

We use Klaviyo to manage email communications. Your information may be stored and processed through Klaviyo in accordance with their privacy practices.

SMS Communications

If you choose to receive text messages from us, we may use your phone number to send:

  • Order updates

  • Cart reminders

  • Promotional offers (only if you opt in)

We use Klaviyo to manage SMS communications.

You can opt out at any time by following the instructions in any message.

SMS Data Protection

We do not sell, rent, or share SMS opt-in data or consent with any third parties for marketing purposes.

This includes your phone number and consent to receive text messages.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve your browsing experience

  • Understand how our site is used

  • Show you relevant products and ads

Cart Tracking & Abandoned Checkouts

Our website uses cookies to keep track of items you add to your shopping cart, including when a cart has been abandoned.

This information may be used to send reminder emails or SMS messages (if you have opted in) to help you complete your purchase.

How We Share Your Information

We only share your information with trusted partners who help us run our business, including:

  • Shopify (store platform and checkout)

  • Klaviyo (email and SMS communications)

  • Payment processors (secure payment handling)

  • Shipping providers (order fulfillment)

  • Analytics and advertising platforms (to improve marketing performance)

These providers only receive the information necessary to perform their services.

We do not sell your personal information.

Important Note About SMS Data

Any data collected for SMS purposes (including your phone number and consent) is not shared with third parties for marketing purposes.

Children’s Privacy

Our services are not intended for children under the age of majority.

We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will remove it.

Data Security & Retention

We take reasonable steps to protect your personal information.

No system is 100% secure, but we use trusted platforms (like Shopify) to keep your data safe.

We retain your information only as long as necessary to:

  • Provide our services

  • Meet legal obligations

  • Resolve disputes

Your Rights

Depending on where you live, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion

  • Opt out of marketing communications

To make a request, contact us using the details below.

International Data Transfers

Your information may be processed outside your country (including the United States and Canada) through our service providers.

We take steps to ensure your data is handled securely.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted here with a revised “Last updated” date.

Contact Us

If you have any questions or requests regarding your privacy:

📧 hello@storyseedpress.com
📍 2013 Seeleys Bay St, Ottawa, ON, K2J5P5, Canada