Política de reembolso
Last updated: June 20, 2026
Thank you for purchasing from Story Seed Press, including titles under our imprints Little Lantern Books, Velvet After Dark and Ember & Ink. We are committed to providing high-quality books and merchandise with every order.
Standard Return Policy
Due to the nature of our products—many of which are print-on-demand, personalized, or custom-created—returns are only accepted under limited circumstances.
We offer a 14-day return window for eligible items. You must contact us within 14 days of receiving your order to request a return.
To be eligible:
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The item must be unopened, unused, and in its original condition, free from wear, markings, or damage.
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Proof of purchase (receipt or order confirmation) must be provided.
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You must receive written approval for your return before shipping the item back.
To request a return, email hello@storyseedpress.com with your order number, description of the issue, and photos if applicable.
If approved:
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Damaged/incorrect items → We will cover return shipping and either replace the item or issue a full refund.
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Discretionary returns (customer preference, including applicable EU withdrawal requests) → The customer is responsible for return shipping costs unless otherwise required by law.
Unapproved returns will not be accepted.
Return Address
Returns must be mailed to the address provided in your approval email. Please do not send items back without authorization.
Damaged or Incorrect Items
Inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at hello@storyseedpress.com. We will make it right with either a replacement or a refund, depending on availability.
Exceptions / Non-Returnable Items
We do not accept returns or refunds for:
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Custom or personalized products (including signed editions or gift sets with personalization)
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Digital downloads or eBooks
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Sale or clearance items
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Gift cards
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Items marked "Final Sale"
If you’re unsure whether your item qualifies, please contact us before attempting a return.
Exchanges
We do not offer direct product exchanges. If you would like a different item, please place a new order once your return has been processed.
Refunds
Once your return is received and inspected, we will notify you of approval. If approved:
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Refunds are issued to your original method of payment within 10 business days.
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Your bank or credit card company may require additional time to process.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us.
European Union Customers – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable EU consumer protection laws.
To exercise this right, you must notify us within 14 days of receiving your order by contacting hello@storyseedpress.com or by using any return, cancellation, or withdrawal function made available through your customer account or order page.
Unless the item is damaged, defective, or incorrect, you are responsible for the direct cost of return shipping.
Certain products may be exempt from withdrawal rights where permitted by law, including personalized products, signed or custom-dedicated items, digital downloads, eBooks, gift cards, and items identified as non-returnable under applicable consumer protection legislation.
Nothing in this policy limits or excludes any rights available to consumers under applicable law.
Questions?
For all refund and return inquiries, please contact us at: