Política de envío
Last updated: June 20, 2026
Thank you for shopping with Story Seed Press, including our imprints Little Lantern Books, Velvet After Dark and Ember & Ink. We are committed to ensuring your order arrives safely and efficiently. Please review the following policy for information regarding order processing, shipping, and delivery.
1. Order Processing Time
Orders are typically processed within 2–5 business days.
During high-volume periods, holidays, promotions, book launches, or other special events, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify affected customers.
Business days do not include weekends or statutory holidays.
2. Shipping Rates and Methods
Shipping rates are calculated at checkout based on:
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Destination
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Shipping method selected
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Package size and weight
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Applicable carrier rates
Available shipping options may vary depending on the destination.
3. Tracking and Shipping Confirmation
Once your order has shipped, you will receive a shipping confirmation email.
Where available, tracking information will be included in the confirmation email. Some economy or international shipping methods may not provide tracking updates.
4. Shipping Destinations
We currently ship within Canada and to select international destinations.
Availability of international shipping may change at any time. If your country is not available at checkout, please contact us at hello@storyseedpress.com before placing an order.
5. Delivery Times
Estimated delivery times are provided at checkout for convenience only and are not guaranteed.
Delivery timelines begin after your order has been processed and shipped.
Actual delivery times may vary due to:
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Carrier delays
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Weather conditions
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Customs processing
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Postal disruptions
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Labor disputes
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High-volume shipping periods
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Circumstances beyond our reasonable control
Story Seed Press is not responsible for delays caused by shipping carriers or customs authorities.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are the sole responsibility of the customer and are not included in product or shipping prices unless explicitly stated at checkout.
Story Seed Press is not responsible for delays caused by customs inspections or clearance procedures.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information.
Story Seed Press is not responsible for shipments delayed, returned, misdelivered, or lost due to incorrect or incomplete address information provided at checkout.
If a package is returned to us because of an incorrect address, additional shipping charges may apply before the order can be reshipped.
8. Lost, Stolen, or Damaged Packages
If your package arrives damaged, please contact us within 14 days of delivery and provide photographs of the packaging and contents where possible.
If a package appears lost in transit, please contact us within 14 days of the expected delivery date so we can assist with a carrier investigation where available.
Once a shipment is marked as delivered by the carrier, Story Seed Press is not responsible for theft, loss, or damage occurring after delivery. However, we will make reasonable efforts to assist customers in working with the carrier to resolve issues when possible.
Replacements or refunds for lost or damaged shipments will be assessed on a case-by-case basis.
9. Force Majeure
Story Seed Press shall not be liable for delays or failure to fulfill shipping obligations resulting from events beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, labor disruptions, carrier interruptions, government actions, customs delays, or other unforeseen circumstances.
10. Contact
If you have questions regarding shipping or delivery, please contact:
Story Seed Press