Política de envío
Shipping Policy
Effective Date: 2025-06-21
Thank you for shopping with Story Seed Press, including our imprints: Velvet After Dark and Ember & Ink. We are committed to ensuring your order arrives in a timely and safe manner. Please review the following policy for details on how we handle shipping.
1. Order Processing Time
Orders are typically processed within 2–5 business days. During high-volume periods such as sales, holidays, or new book releases, processing times may be extended. We will communicate any significant delays on our website or via email.
2. Shipping Rates and Methods
Shipping rates are calculated at checkout based on the destination, shipping method selected, and total weight of your order. We offer both standard and expedited shipping options within Canada and to select international destinations.
3. Tracking and Confirmation
Once your order ships, you will receive a confirmation email with tracking information, if available. Some international and economy shipping methods may not include tracking.
4. Shipping Destinations
We currently ship to addresses within Canada and to select international countries. If your country is not available at checkout, please contact us to inquire about possible accommodations.
5. Delivery Times
Estimated delivery times are provided at checkout and begin after the order has shipped. Delivery timelines vary by destination, shipping method, and carrier performance.
6. Customs and Duties (International Orders)
International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These fees are the responsibility of the recipient. Story Seed Press is not responsible for delays caused by customs processing.
7. Incorrect or Incomplete Addresses
Please ensure your shipping information is accurate before placing your order. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses. Re-shipment fees may apply.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 14 days of the delivery date (or expected delivery date). We may request photos or additional information to assist with resolution. Replacements or refunds will be handled on a case-by-case basis.
9. Contact
If you have questions about your shipment, please contact us at:
Story Seed Press
Email: hello@storyseedpress.com